If you are experiencing a problem with your Vivint door lock, you are in a right place. We will introduce a guide, which should help you find out the cause and give you a solution to the issues with your Vivint door lock.
Usually occurring issues and possible reasons
Here are the issues often occurring with the Vivint door lock and the possible reasons for them.
Vivint door lock is offline
If your Vivint door lock is offline, then probably the Wi-Fi connection is weak, network settings are wrong, or the version of the Vivint app is old.
Vivint door lock beeped
If the green light on the door lock flashed twice, it is due to an error in the system.
Vivint door lock is unlocking itself
It might happen if someone got access to the door and opened or closed it manually, without inserting the code.
Weak panel signal
If your Vivint door lock is malfunctioning, the panel signal may be weak at that time.
Troubleshooting guide
Some possible solutions should help you to repair your Vivint door lock if it is not working.
Change the batteries
The first thing to try is to change the batteries because if the battery power goes below 40% the smart lock fails to respond to remote commands.
Here we listed the steps to change the batteries in your smart lock.
First of all, you will need to slide the lock cover. After that, remove the cover from the lock.
As you did that, there will be a battery pack, pull the battery pack from your smart lock and hold its top.
After you pulled it out, switch the old batteries. Make sure that you are using AA alkaline batteries.
As you replaced the batteries, put the battery pack into the lock. Then put the lock cover back.
Delete, factory reset, and re-add the lock to the Vivint smart hub
If the battery replacement did not help you to remove the problem, then it might be the malfunctioning in your smart lock.
It could happen if the batteries were completely drained.
To solve that problem, delete the lock from the Vivint hub and make a Factory reset. Then add it to the hub again.
Deleting the lock from the Vivint smart hub
First of all, you will need to visit Vivint’s official website.
As you entered the website, click on the navigation bar, on the top-left side.
Then go to the customer login.
After that, enter your login details to access the site manager. From the site manager, click on the three-dot icon on the right side of the units to access the options. After that, press on unlock installer toolbox.
As you did that, you will see a four-digit code on your site manager, which you will need to re-add the lock.
After that, disarm the smart hub and enter the PIN code. Tap on the menu icon on the home screen and choose the software version. Choose smart home devices, and click on Z-Wave. Select remove node, and press the button on the node.
Remove the cover of your lock, then press the A button, located inside the lock, to delete your smart lock from the Vivint hub.
Factory reset
As you are done deleting your Vivint smart lock from the hub, the next step is factory resetting.
Remove the cover of your lock, and take out the battery pack.
There will be the program button, which you will need to press and hold.
Put the battery pack back in its compartment, and keep holding the program button, then hold it for 30 seconds after you re-inserted the pack. You should hear a beep and see a red light blink from the lock.
Stop holding the program button as you see a red light blink and heard the beep.
Tap on the program button again. A green light will flash now. You’ll also hear another beep. Now your lock is reset.
Re-adding to the Vivint smart hub
To re-add your Vivint lock to the smart hub, tap on the menu icon on the website, and choose the software version.
Then insert the four-digit code, that you saw in the site manager.
Then click on smart home devices. Select Z-Wave and click on add node. Remove the cover of your lock again to reveal the A button. Push the A button to pair your Vivint smart lock with the smart hub.
After that, you will get a notification that the lock has been added and ask you to name the device.
What to do if it is still not working
As you did all the steps, check if your Vivint lock is working properly, and if it is not, try the tips, that we listed below.
Recalibrate Vivint door lock
To recalibrate the Vivint door lock, go inside your house and close the door. Then remove the cover of your lock, and put out the battery pack. Keep your door open until you ended up all the steps.
Now, ensure that the power in your lock is drained. You can do this by pressing and holding any button. If you do not hear a beep, there is no power.
Press and hold the Lock button.
While holding it, re-insert the battery pack. The Lock will start locking and unlocking itself. Release the lock button to complete the recalibration.
Conclusion
In conclusion, we would like to mention that our guide will help you to eliminate the problems with your Vivint door lock.
Frequently asked questions
Why is my Vivint door lock not working?
Possible reasons are listed in the “Usually occurring issues and possible reasons”
How do I reset my Vivint door lock?
Look “Delete, Factory reset, and re-add the lock to the Vivint smart hub”
Why is my smart door lock not working?
Possible reasons are listed in the “Usually occurring issues and possible reasons”
What to do if door lock is not opening?
Look “Troubleshooting guide”.